22Bet technical support
- General information about 22Bet support
- Contacting the support service of 22Bet
- Player support from 22bet by email
- Live Chat customer support for 22bet
General information about 22Bet
Bookmaker’s office 22Bet started providing its services in 2018. As it is a new company (it is 3 years old at the time of writing this article), many services are just going through a development stage. This also applies to the technical support at 22Bet, which is inferior to the competitors‘ services.
Conventionally, all the ways to ask for help can be divided into contacting the company’s representatives by phone and through text messages. 22bet does not yet provide the possibility of communication with operators over the phone. There is also no communication via social networks and managers. The management is working to improve the services we offer to our customers. It may soon be possible to contact the technical support team of 22Bet through the above mentioned channels.
Now bettors can solve all their problems by email or chat. Moreover, operators of the technical support service of 22bet work in 24/7 mode. In this case, players can get an answer at any convenient time. Also, importantly, technical support is available in a dozen languages, including Russian.
The bookmaker is interested in improving the quality of communication with its users. And judging by customer feedback, the work of technical support 22bet is characterized by high efficiency.
Communication with support service 22bet
As noted in the previous section, to date, you can contact bookmaker 22Bet representatives via e-mail or live chat. Also players can go to the „Contact Us“ page and write a general request via the feedback form. It will be sent to the relevant specialist of the office. However, the reply is still sent to the specified email address.
Let us consider in detail each method of contacting the support team at 22Bet.
Player support from 22Bet via e-mail
The classic way to contact the technical support representatives is to write an e-mail to 22Bet. You can find the actual address on the Contact page. In the right corner of the screen there is a list of emails to different divisions of the bookmaker. For example, a user can write to customer support at email@example.com or solve the issue of payments – firstname.lastname@example.org.
If the player cannot decide who to write to, it is possible to use the feedback form. To do this, fill in the fields „Name“, „E-mail address“ and describe your problem. Before sending a message it is required to pass the anti-spam check. The question will then be forwarded to the right person.
Another way to contact support is to make a request to the administrator. Find the appropriate form in the personal cabinet of the player, in the „Inquiries to the administrator“ section. If the user cannot log in to his account, it is possible to restore access to 22bet. In this article we have described all the popular problems with logging into your personal cabinet.
Irrespective of the chosen method of contacting the support team, the answer will be provided to your email. The waiting time depends on the workload of the consultant and the complexity of the issue. On average, the advice will be provided within 1 hour. However, the Bookmaker’s representatives have the right to reply within 24 hours. It is stated in the rules of using the 22Bet support service.
Customer support via Live Chat 22Bet
The most comfortable and fastest way to get help from the technical support service of BC 22bet is online chat. It is available from any page and located in the bottom right corner of the official bookmaker’s website. You do not need to register on the 22Bet website to start chatting. It is enough to click on the rectangle labeled „Ask Question“ in the bottom corner of the website. You will see a window for entering your message. You can send not only the text, but also a file, such as a screenshot of the problem.
The answer will be received in the same online chat window within 1-5 minutes (the time depends on the operator’s workload and the complexity of the question).
Bookmaker 22Bet treasures its reputation and is sensitive to all issues, as a satisfied player is the key to the company’s success. Therefore, controversial situations can be resolved in the player’s favour. This is evidenced by the numerous positive reviews of the bookmaker’s office.
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